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ServicesSupport and maintenance

Support and maintenance

We stay with the solution after launch.

We provide agreed maintenance, updates and technical support as your business and your systems change.

What we do

  1. Agreed maintenance and updates.
  2. Technical support for your team.
  3. Monitoring and alerts.
  4. Further development as your business evolves.

How it works

We stay with what we build. Support is agreed in advance, with clear scope, so you know who to call and what is covered. We also take over support of existing systems.

Tell us what you need supported

The system, how it is used today and what is missing.

Discuss support

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Contact us

Tell us what you need. We read every message and reply in English, 한국어, Italiano, 日本語, Русский.

What can we help with?
Consents
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Controller: Michele Solutions Co., Ltd. / Purpose: to receive and answer your enquiry / Items: name, email, message (required); company, phone (optional) / Retention: 12 months after our last contact / You have the right to refuse; the form then cannot be sent.

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Items: as above / Countries: Singapore (where the server is), Canada (where the recipient is established and where backup copies of the server are kept), and, for our email correspondence with you, Singapore (contracting company) and the countries where Google's data centers are, including the United States / When and how: sent over an encrypted connection when you send the form and stored on a server in Singapore; our replies are sent by encrypted email and stored in our mailbox / Recipients: Hebergement OVH Inc. (OVHcloud), 800-1801 Avenue McGill College, Montreal, QC H3A 2N4, Canada; Google Asia Pacific Pte. Ltd. (Google Workspace), 70 Pasir Panjang Road, #03-71, Mapletree Business City, Singapore 117371 / Purpose and retention: as above / You have the right to refuse; the form then cannot be sent.

How we handle your data: privacy policy