Razum:Less manual work.
More time for your business
Razum AI connects the systems you already use and automates repetitive tasks between them. We tailor each workflow to your processes, with clear rules for automated actions and human approval.
Purchase order PO-4821 arrives: 40 units of SKU 7731.
Example flow with illustrative data.
Your team is the integration
Your systems don’t talk to each other, so people carry the work between them.
- 01
Repeated data entry
The same order, contact or invoice is typed into two or three systems, and every retype is a chance for an error.
- 02
Slow handoffs
Work waits in an inbox until someone moves it to the next tool, so customers wait too.
- 03
Missed follow-ups
Reminders, confirmations and next steps depend on someone remembering them.
An email arrives with an order
Follow one order. A customer writes the way they always do, and Razum reads it in the inbox your team already uses.
Kim Jihoon, Sora Foods
Hello, could you send 240 boxes of gochujang 1 kg by Friday? Same price as our last order. Thanks, Jihoon
- ReadNew order, one item, delivery by Friday.
Before and after
The same order, without the retyping
Today someone carries each order between tools and retypes it at every stop. With Razum the orders move on their own, and only the ones that need a decision wait for your people.
- Orders an hour
- 6
- Time on handoffs
- 100%
- Typed by hand
- 3× per order
One person carries order A-1207 from system to system.
Today, one person moves each order from email to the CRM, the ERP and the warehouse, retyping it at each step. With Razum, orders flow between the systems on their own, and only orders over the approval limit wait for a person.
Sample data · illustrative figures
Where Razum fits
One costly workflow at a time. Open a row to see what Razum takes over and what stays with a person.
More workflows
Examples of where Razum fits. Not live customer deployments.
What Razum can do
The capabilities we combine for each workflow. Most projects use only some of them.
See all ten capabilities
- IntakeReceive an email, message, form or document and decide the next step.
- Data entryExtract, validate and enter data.
- ReconciliationCompare systems and find discrepancies.
- RoutingPick the right person and pass the context.
- MonitoringTrack statuses, changes and problems.
- CoordinationCollect answers, send reminders, update statuses.
- Search and comparisonFind and compare options to prepare a decision.
- Follow-upCheck completion and move the process on.
- ReportingCollect data, flag deviations, send summaries.
- Exception handlingHandle standard cases; escalate risky or unclear ones.
Your systems. Your rules
Before anything runs, we agree with you what Razum can see, what it can do on its own and what waits for a person.
- What information does Razum access?
- Only the systems and fields the workflow needs, through their APIs, with access you grant and can revoke.
- Where is data processed and stored?
- We agree this in discovery, including whether processing stays on your own infrastructure, and document it before the pilot starts.
- Which actions need approval?
- You set the rules. Payments, contracts, expensive orders, refunds and legal steps are set to wait for a named person.
- How are actions recorded, and failures handled?
- Each automated step is logged so your team can review it. When a step fails or a case falls outside the rules, it is passed to a person instead of guessed.
- Who maintains it after launch?
- Our team, under an agreed support plan: monitoring, updates when your systems change, and further automation.
Set to wait for a person
Payments
Razum prepares the payment and the paperwork. A person releases the money.
Contracts
Drafts and comparisons arrive ready to read. Signing is never automatic.
Expensive orders
Anything over the limit you set waits for a named approver, with the history attached.
Refunds
Razum gathers the order, the photos and the customer’s history. A person decides.
Legal actions
Anything with legal weight goes to a person, with the context attached.
Unusual exceptions
A case it has not seen, or rules that conflict: Razum stops and asks.
Start with one paid pilot
Before we start, we record a baseline: hours, cost per operation, errors, processing speed and throughput. Then we agree what success looks like.
Discovery
Map one workflow, its systems, its manual steps and what it costs.
Paid pilot
A limited implementation on one workflow, measured against the agreed criteria.
Production rollout
The full workflow runs in daily operations.
Expansion
More workflows and teams, with ongoing operation and support.
What a pilot includes
- Connections to your systems
- Your CRM, ERP, email and messaging, through their APIs.
- Agents for your workflow
- Built for the one workflow we pick together: sales, support, logistics or another.
- Rules for who does what
- Which step runs automatically, what data it uses and when a person steps in.
- Human approval
- Payments, contracts, expensive orders, refunds and exceptions wait for your people.
A good candidate for a pilot
- It happens often, in high volume.
- Errors are costly.
- People move data between systems by hand.
- It is mostly coordination.
- It runs on digital data and fairly clear rules.
- It could run on its own, except for unusual cases.
The goal isn’t to replace people. It’s to let one person handle more operations.
How we judge the result
- What you receive
- The working automation for one workflow, its rules and approvals, and a results report against the baseline.
- How it is evaluated
- Together, at the end of the pilot, using the criteria agreed before it started: hours, errors, speed and cost.
- If it falls short
- We review why with you. You choose whether to adjust and continue, or stop. A pilot doesn’t commit you to a rollout.
Questions before a pilot
- Do we have to replace our CRM or ERP?
- No. Razum connects to the systems you already use through their APIs and automates the work between them.
- Which systems can Razum connect to?
- Systems with an API: CRM, ERP, email, messaging, databases, documents and industry systems. We confirm yours during discovery.
- How is pricing structured?
- A one-time fee for discovery and implementation, then a monthly fee for operation, support and further automation. We quote after discovery.
- How long does a pilot take?
- It typically starts within 2 weeks of signing, once we have access to your systems. It then runs several weeks for a simple workflow, about 1–3 months with several systems, and 3–6 months or more for enterprise or critical operations.
- What access does Razum need?
- Only what the workflow needs, agreed during the pilot. Payments, contracts, refunds and unusual cases always need a person.
Tell us about one costly workflow
A few lines are enough to start. We’ll tell you honestly whether it’s a good fit for a pilot.
Prefer to write directly? info@michelesolutions.kr